Terms of service
Terms of Service
Last Updated: September 30, 2026
These Terms of Service ("Terms") govern your use of the Otro Life website at otrolife.myshopify.com and your purchase of products from Otro Life ("Otro Life," "we," "us," or "our").
By using our website or placing an order, you agree to these Terms.
1. Our Store
Otro Life is an online clothing store based in Miami, Florida. We sell clothing products, including T-shirts and hoodies, to customers in the United States.
Our products may be fulfilled through third-party dropshipping and fulfillment providers.
2. Products and Product Information
We make reasonable efforts to display our products, descriptions, photographs, colors, sizing information, and prices accurately.
However, colors and appearances may vary depending on your device or screen.
We reserve the right to change product prices, descriptions, designs, availability, and other product information at any time.
We also reserve the right to discontinue products or limited drops without notice.
3. Orders
When you place an order through our website, you are submitting a request to purchase the products in your cart.
We reserve the right to refuse or cancel an order when reasonably necessary, including situations involving suspected fraud, incorrect pricing, inventory or fulfillment problems, or other circumstances that prevent us from properly completing the order.
If we cancel an order after payment has been processed, we will communicate with you regarding the applicable resolution.
4. Customer Information
You are responsible for providing accurate information when placing an order.
This includes your:
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Full name
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Shipping address
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Email address
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Phone number, when requested
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Payment information
Otro Life is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.
5. Pricing and Payment
All prices on our website are displayed in U.S. dollars unless otherwise stated.
Payments are processed through payment services available through Shopify.
We reserve the right to correct pricing or other errors on our website.
6. Shipping and Fulfillment
Otro Life uses third-party fulfillment and dropshipping services to produce and ship products.
Shipping costs are paid by the customer unless otherwise stated during checkout.
Estimated processing and shipping times are not guaranteed delivery dates. Actual delivery times can vary depending on the product, fulfillment location, shipping method, carrier, weather, holidays, peak-season demand, incorrect customer information, and other circumstances.
Tapstitch states that production and shipping times vary depending on the product and shipping method.
Once an order has been shipped, customers may receive tracking information when available.
7. Lost, Delayed, or Stolen Packages
If your order has not arrived or you believe there is a problem with delivery, contact Otro Life at:
We will review the order and work with the appropriate fulfillment or shipping provider when necessary.
If a package is marked as delivered but you cannot locate it, contact us so we can review the situation. Resolution may depend on the circumstances and information available from the shipping carrier or fulfillment provider.
8. Refunds and Returns
Unless otherwise required by applicable law, Otro Life does not accept standard returns or provide refunds for unwanted products, incorrect sizes, change-of-mind purchases, or similar reasons.
Please review product information and sizing carefully before completing your purchase.
Our complete policy is available in our Refund and Return Policy.
9. Damaged, Defective, or Incorrect Products
If you receive a product that appears damaged, defective, or different from what you ordered, contact us at otro.life@gmail.com as soon as possible.
Please include your order number and photographs or other information that helps us review the issue.
We will review these situations individually and determine an appropriate resolution where applicable.
10. Discount Codes and Limited Drops
Otro Life may offer promotional discount codes and limited product drops.
Unless specifically stated otherwise:
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Discount codes cannot be exchanged for cash.
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Discount codes may have expiration dates or other restrictions.
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Only one discount code may be used per order.
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Limited products may become unavailable after selling out.
We may change or end promotions at any time.
11. Intellectual Property
All content associated with Otro Life, including logos, brand names, graphics, designs, photographs, text, website content, and other original materials, belongs to Otro Life or is used with appropriate permission.
You may not copy, reproduce, modify, distribute, sell, or commercially use our content without permission.
12. Prohibited Use
You agree not to use our website:
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For unlawful purposes
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To commit fraud
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To interfere with the website or its security
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To attempt unauthorized access to our systems
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To copy or misuse our intellectual property
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To submit false or misleading information
13. Third-Party Services
Our store may use third-party services, including Shopify, payment processors, fulfillment providers, shipping carriers, and other service providers.
Third-party services may have their own terms and privacy policies.
14. Disclaimer
Our website and products are provided subject to applicable law. We do not guarantee that the website will always be available, uninterrupted, error-free, or completely secure.
Nothing in these Terms is intended to remove or limit any rights that cannot legally be excluded under applicable law.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Otro Life will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms limits liability where such limitation is prohibited by law.
16. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a new "Last Updated" date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.
17. Governing Law
These Terms will be governed by the applicable laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.
18. Contact Us
For questions about these Terms or an order, contact:
Otro Life
Miami, Florida, United States
Email: otro.life@gmail.com