Refund & Return Policy

Last Updated: September 30, 2026

Otro Life ("Otro Life," "we," "us," or "our") sells clothing products including T-shirts and hoodies through our online store.

1. No Standard Returns or Refunds

Otro Life does not accept standard returns or provide refunds for purchases simply because a customer changes their mind, orders the wrong size, no longer wants the product, or otherwise decides not to keep the product.

All customers should carefully review product descriptions, sizing information, and order details before completing a purchase.

2. Customer-Paid Shipping

Customers are responsible for applicable shipping charges shown at checkout.

Shipping charges are not refundable except where required by applicable law or where Otro Life specifically determines otherwise.

3. Damaged or Defective Products

If your product arrives damaged or appears to have a manufacturing or fulfillment defect, contact us at otro.life@gmail.com as soon as possible.

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the issue

We will review the situation and determine whether a replacement, other resolution, or no further action is appropriate.

4. Incorrect Product

If you receive a product that is different from the product you ordered, contact us at otro.life@gmail.com as soon as possible.

Please provide your order number and photographs of the product you received.

We will review the issue with our fulfillment provider and determine an appropriate resolution.

5. Lost or Delayed Packages

If your order appears to be lost or significantly delayed, contact us at otro.life@gmail.com.

We will review the tracking information and, when appropriate, work with our fulfillment and shipping providers to investigate the shipment.

Shipping estimates are not guaranteed delivery dates. Tapstitch states that shipping estimates can vary depending on shipping method, fulfillment location, carrier conditions, and other circumstances.

6. Stolen Packages

If tracking information shows that your package was delivered but you believe it was stolen, contact us at otro.life@gmail.com.

We will review the available delivery information and determine whether any further assistance is available.

7. Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address and contact information at checkout.

If an order cannot be delivered because incorrect information was provided by the customer, additional shipping or other costs may apply if the order needs to be reshipped.

8. Order Cancellations

Because orders may enter production shortly after being placed, cancellation requests may not always be possible.

If you need to request a cancellation, contact us as soon as possible at otro.life@gmail.com.

A cancellation request is not guaranteed to be accepted once an order has entered fulfillment or production.

9. How to Contact Us

For any problem with an order, contact:

Otro Life
Miami, Florida, United States
Email: otro.life@gmail.com

Please include your order number and a clear explanation of the issue.

10. Legal Rights

This policy does not limit any consumer rights or remedies that cannot legally be waived or excluded under applicable law.